Log in, self-serve, done. The portal your customers keep asking for.
The portals playbook builds the logged-in part of your site: sign-in, profiles and the self-service journeys your customers or members need. Cypher maps each journey by persona, connects it to the systems behind it, and tests it end to end on real accounts before you sign it off.
What you get
- Journeys working end to end, by persona
- Sign-in and profiles wired to your systems
- Content your team edits, inside and outside the login
- Every journey tested on real accounts
How it runs
- Map the journeysCypher lists who logs in, what each persona needs to do, and which systems hold the answers.
- The plan, your first gateEvery journey, page and connection in the Blueprint. You approve it once.
- Build and connectComponents, templates and pages are built, and each journey is connected to the systems behind it.
- Test on real accountsEach journey runs end to end as each persona, on real accounts, before it moves on.
- Launch, your second gateYou sign off with every journey’s results in front of you.
What it checks
- Every journey, end to end, for every persona
- What each persona can and can’t see
- Accessibility and speed on the pages people use most
- Error messages that tell people what to do next
What you decide
About three things: usually which journeys come first, which system is the source of truth for a customer record, and the launch. Each arrives with Cypher’s pick and a deadline.
Which platforms
Sitecore, Optimizely and Contentful are home turf, and the systems behind sign-in and profiles are whichever ones you run. Tell us what they are when you book.
Questions people ask
Which sign-in systems do you work with?
The ones you already run. Cypher records what it finds in discovery and connects to it; the Blueprint says exactly how.
Can marketers edit content inside the portal?
Yes. Content inside and outside the login is built in your platform, so your team edits it the same way.
How is it tested?
Every journey runs end to end as each persona on real accounts, before it moves on. You see the results at sign-off.